Shipping & Delivery Policy

Prasanna’s Gift Gallery

Prasanna’s Gift Gallery is committed to delivering your gifts and customized products safely and on time. Please read our Shipping & Delivery Policy carefully before placing an order.

1. Order Processing

• All orders are processed after order confirmation and successful payment.
• Customized and engraving products may require additional processing time depending on the design and quantity.
• Customers will be informed about the estimated delivery timeline during order confirmation.

2. Shipping Timeline

• Standard delivery timelines may vary based on location and product availability.
• Bulk orders, return gifts, and customized products may take additional time for preparation and dispatch.
• Delivery delays may occur during festivals, public holidays, or unforeseen situations.

3. Delivery Charges

• Shipping charges, if applicable, will be informed at the time of placing the order.
• Delivery charges may vary depending on location, order size, and urgency of delivery.

4. Delivery Areas

• We provide delivery services based on serviceable locations and courier availability.
• Customers are requested to provide complete and accurate delivery details to avoid delays.

5. Customized Product Delivery

• Personalized and engraved products will only be processed after receiving final customization details from the customer.
• Once dispatched, customized orders cannot be cancelled or modified.

6. Delayed or Failed Deliveries

Prasanna’s Gift Gallery shall not be responsible for delays caused due to:

• Incorrect address or contact details provided by the customer
• Courier service issues
• Weather conditions or natural disruptions
• Government restrictions or unforeseen circumstances

If delivery fails due to incorrect information provided by the customer, additional shipping charges may apply for re-delivery.

7. Damaged or Missing Products

• Customers must check the package at the time of delivery.
• Any damaged, defective, or missing items should be reported within 24 hours of delivery with proper photos or proof.
• Replacement or support will be provided only after verification.

8. Order Tracking & Support

Customers may contact us directly for order updates, delivery support, or shipping-related enquiries.

Contact Details

Prasanna’s Gift Gallery

📞 Mobile: +91 7702246578, +91 8331087022

📧 Email: prasannasgiftgallery@gmail.com