Terms & Conditions
Prasanna’s Gift Gallery
Welcome to Prasanna’s Gift Gallery. By placing an order, purchasing products, or using our services, you agree to comply with the following Terms & Conditions.
1. General Policy
- Customers are requested to provide accurate order and customization details while placing orders.
- Management reserves the right to refuse or cancel any order in case of incorrect information, inappropriate requests, or unavoidable circumstances.
- Product availability, pricing, offers, and services may change without prior notice.
2. Order & Booking Policy
- All gift orders are subject to product availability.
- Advance payment may be required for customized, engraving, bulk, and return gift orders.
- Orders will be confirmed only after payment confirmation and design approval (if applicable).
- Delivery timelines may vary depending on customization requirements and order quantity.
3. Customized & Engraving Products Policy
Prasanna’s Gift Gallery specializes in:
- Customized Gifts
- Return Gifts
- Birthday Gifts
- Anniversary Gifts
- Marriage Gifts
- Photo Frames
- Combo Offers
- Engraving Products
Customization Terms:
- Customers must provide correct names, photos, text, dates, and design details before order processing.
- Once customization or engraving work has started, cancellation or modification may not be possible.
- Slight variations in color, design, or finishing may occur due to printing, engraving, or lighting differences.
4. Cancellation & Refund Policy
- Cancellation requests will be accepted only before customization or processing begins.
- Customized and engraved products are non-returnable and non-refundable.
- Refunds, if approved, will be processed within a reasonable period.
- Damaged or incorrect products must be reported within 24 hours of delivery with proper proof/photos.
5. Delivery Policy
- Delivery timelines are estimated and may vary based on location and courier services.
- Prasanna’s Gift Gallery is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.
- Customers are requested to verify delivery details carefully before confirming the order.
6. Customer Responsibilities
- Customers are responsible for providing accurate contact and delivery information.
- Any mistakes in customization details provided by the customer will not be eligible for refund or replacement.
- Customers are advised to check product specifications before placing the order.
7. Liability Disclaimer
Prasanna’s Gift Gallery shall not be held liable for:
- Delays caused by third-party courier services
- Minor variations in customized products
- Loss or damage occurring after successful delivery
- Incorrect information provided by customers
8. Privacy Policy
Customer information collected during orders or enquiries will remain confidential and will not be shared with third parties except where required by law.
Contact Details
Prasanna’s Gift Gallery
📞 Mobile: +91 7702246578, +91 8331087022
📧 Email: prasannasgiftgallery@gmail.com